FAQ
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How can I make a reservation?
In order for you to make a reservation or find information about our services you can visit our offices, contact us by phone, email or even request a video call appointment (find information for video call appointments on the corresponding tab).
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Travel insurance and covid-19 restrictions
In collaboration with the insurance company "INTERAMERICAN ASSISTANCE SA" we provide insurance coverage to all our customers. The insurance coverage provided includes the coverage of civil liability, financial sales, repatriation, etc.Visit our page about insurance coverage for more details as well as for the measures we take due to covid-19.
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Terms of participation
In the corresponding tab you will read in detail the General Terms which obey the EU directives, but also the current legislation and are intended to safeguard your trip, protect your booking and prevent harassment.
Due to the current health situation we’re facing, we provide you the option to cancel your trip without cancellation fees or transfer the amount you have paid to a future trip in case you have been tested positive for covid-19 before departing for your trip.
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Emergency telephone numbers
We provide 24-hour telephone service on all our trips on our telephones numbers.
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